SITS, LLC follows, in both letter and spirit, BBB Code of Business Practices.
Please see text below, noting that the BBB often updates this information and that to see the most current version of this information, please refer to the BBB website.
Establish and maintain a positive track record in the marketplace.
A. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 12 months, unless the principal(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of the BBB.
C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by the BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
E. In its relationship with the BBB:
• Meet all applicable standards within this BBB Code of Business Practices.
• Cooperate with the BBB’s activities and efforts to promote voluntary self-regulation within the business’ industry.
• Honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution
process.
• Complete the required application and pay all monetary obligations to the BBB in a timely manner.
Adhere to established standards of advertising and selling.
A. Follow federal, state/provincial and local advertising laws.
B. Abide by the BBB Code of Advertising, which can be found at: www.bbb.org/membership/codeofad.asp.
Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by the BBB.
C. Adhere to applicable BBB industry codes of advertising.
D. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
E. Use the BBB name and logos in accordance with BBB policy.
F. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means.
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
A. Upon request, provide the BBB with all information the BBB requires to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principals; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
B. Clearly disclose to customers:
• direct and effective means to contact the business
• terms of any written contract
• any guarantees or warranties accompanying a product
• any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
• the business’s return/refund policy
• any recurring commitment into which the customer may be entering, including information on how future billing will occur
• total cost of the transaction, including tax, shipping and handling, and other related charges
C. If selling products or providing services on Web sites or via other electronic means:
• provide any required product labeling information
• disclose the nature and terms of shipping, including any known delays or shortages of stock
• provide an opportunity to review and confirm the transaction before the sale is completed
• provide a receipt summarizing the transaction after the purchase
A BBB Accredited Business agrees to:
Honestly represent products and services, including clear and adequate disclosures of all material terms.
A. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
B. Ensure that any written materials are readily available, clear, accurate and complete.
Abide by all written agreements and verbal representations.
A. Fulfill contracts signed and agreements reached,
B. Honor representations by correcting mistakes as quickly as possible.
Build Trust Advertise Honestly Tell The Truth Be Transparent Honor Promises
Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
A. Respect Privacy.
Businesses conducting e-commerce agree to disclose on their Web site the following:
• what information they collect,
• with whom it is shared,
• how it can be corrected,
• how it is secured,
• how policy changes will be communicated, and
• how to address concerns over misuse of personal data.
B. Secure Sensitive Data
Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc) will ensure that it is transmitted via secure means.
Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
C. Honor Customer Preferences:
Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
Approach all business dealings, marketplace transactions and commitments with integrity.
Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of the BBB or its accredited businesses
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